News

Please see below the communication from th WRU Customer Care Team:

Further to the announcement that the Guinness Six Nations fixture versus Scotland scheduled for today has been postponed, please note that at this time, the date of the re-arranged fixture is not known.  However, see below further information in respect of tickets purchased to date by clubs, which aligns with the ticketing term and conditions.

• All tickets purchased for the fixture will continue to be valid for the re-arranged date, please ask members to keep their tickets in a safe place
• Once the re-arranged date is known, clubs will be advised and at that point, clubs are able to claim a refund for those tickets that are not required for use for the re-arranged date
• In order to complete the refund, the original ticket will need to be returned to the WRU Ticket Office

Tickets that were assigned and purchased by end users via Allocation Manager Portal (AMP) will be managed by the WRU Ticket Office and communicated with the same offer.

At this stage, we do not advise that clubs refund end users requesting immediate refunds and follow the above process.  However, you may wish to start collating tickets from those who are requesting refunds in order to efficiently undertake the refund process at the appropriate time of the announcement of the re-scheduled fixture.  

There may be ticket purchase situations that are very unique or unusual which may not work within the above process, to deal with these please do not hesitate to contact one of the customer care team to support.